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We’ve cleared up our customers’ most common doubts about our services.
If you have any additional questions for us, contact us and our team will gladly answer them.
How is your payment model?
We charge a deposit of 50% at the time the order is made and the remaining amount is due when the project is completed.
What forms of payment do you accept?
We offer credit card and direct deposit payments through Stripe. Bank transfers and checks may also be accepted upon request.
Will my content remain confidential?
Absolutely! We respect our clients’ privacy and confidentiality. A non-disclosure agreement is automatically included in each of our projects.
Who will I be communicating with?
We assign a Project Manager for all accounts and projects that are setup. You will be able to ask him or her any questions, provide feedback, request additions and more. On some instances, your presentation designer or one of our Directors may be involved in communications as well.
If I am not in the US, can I still work with you?
Of course! We work with clients all over the world, spanning North and South America, Western Europe, and New Zealand. No matter where you’re located, we can help you make your presentations look great.
Can you help me write the text for my presentation?
We kindly ask all clients to provide the content or script for their presentation in their own words, but we will work with you to craft your story and the key points that matters most to your audience and industry.
I don't have images or graphics. Can you help?
Totally, we’re experts in sourcing stock photography and design assets (such as icons) to accompany your content and ideas. You must provide branding assets such as logos and/or other brand marks if they are required for your design.
What is the free presentation review?
From time to time we offer a complimentary analysis of your presentation.
Our presentation experts will review your presentation’s content, design, and delivery, and provide you the results with actionable recommendations.
If you are interested in this service, please contact us at firstname.lastname@example.org
What presentation programs do you use?
We can create your presentation in Microsoft PowerPoint, Apple Keynote, Google Slides, Prezi or InDesign – depending on your preference and needs. We can also advice you which output works best for your goals.
How long do project takes?
We offer various delivery times, but a lot depends on your availability and requirements, such as number of slides. Typically, it takes less than a week for a Presentation Restyle project, and around two weeks for a Presentation Creation project.
Depending on the urgency, you can choose between different delivery times, including 24-hour and 48-hour turnarounds for Presentation Restyle and Template projects.
Will I be able to edit my presentation?
Yes, you will receive an editable file of your presentation in your preferred format – you can edit the deck, change the text, delete shapes, reorder slides and so on. You can edit anything.
Will I be able to provide input, feedback and edits?
Totally. We want your presentation to be perfect for you. We welcome all of our clients’ thoughts and ideas and work hard to make them happen.
All of our projects include at least one round of feedback and revisions. If additional rounds are necessary, they can be purchased.
Do you create interactive or animated presentations?
Yes, we can work to provide an animated presentation. However, there are limitations to what different presentation software can do in terms of animating text or objects. We will gladly discuss with you the best approach in terms of the animation you desire.
What if I am not happy with the work?
We have no doubt that you will, but in the unlikely event that we do not meet your expectations, you’ll have the opportunity to request changes during the contracted round(s) of feedback.
In case your initial instructions or edits were not fulfilled, we will rework the slides free of charge.
It is important that you communicate your requirements and instructions clearly to your Project Manager prior to starting the project to avoid any misunderstandings.
Please note that new improvements in design or iterations are billed (if the included rounds of feedback have been surpassed).
Can you help me create my own presentation templates?
Yes. We can create a PowerPoint Template for you, based on your specific needs and requirements. We also provide PowerPoint training to help you create new slides, or adapt the master slides we give you.
Do you provide training and instructions?
We offer online training sessions on using your new presentation template.
Our Presentation Template projects include a standard helpful guide.